Propel Cycles Specializing in E-Bikes. 14 Beaumont St, Freemans Bay, Auckland (09)300-7556
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General Terms Conditions & Privacy Policy

Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. Propel Cycles Limited shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please contact [email protected] or call 09-3007556

Please note the following:
Be sure you are happy with the products as once used, returns cannot be accepted. Your statutory rights are not affected. We recommend you keep hold of the packaging just in case you need to return the product to us. If you would like to return your product within a 14 day return period, you will need to cover the cost of returning the product, along with ensuring the product is securely packaged for transit as originally received.

Availability / Estimated Delivery Times
We do our best to ensure availability of all products shown online and endeavour to dispatch all products within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
‍Propel Cycles Limited has no liability to you for any delay in the delivery of products ordered. We endeavour to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, please contact [email protected] or call 09-3007556 with your order number. 

Payment
All prices are quoted in New Zealand Dollar NZD$ and include GST at 15%.
Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take five working days to show as cleared funds on your account, depending on payment provider.

Governed Law
Propel Cycles Limited Terms and Conditions are governed by and construed in accordance with New Zealand Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

Delivery
Orders will be shipped using best available methods and sent in the most appropriate way to ensure safe delivery and may come in multiple deliveries. Please note we do not ship bikes outside of Auckland.

Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.

Propel Cycles Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.propelcycles.co.nz (the “Site”).

Personal Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use personal information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We will send you emails throughout the ordering process, by ordering from Propel Cycles you authorise us to send you transactional emails.

Sharing personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here.   You can also opt-out of Google Analytics here.  

Propel Cycles will never sell your personal information to a third party.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to any lawful requests for information, or to otherwise protect our rights.

Behavioural Advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising here:

Facebook - https://www.facebook.com/settings/?tab=ads

Google - https://www.google.com/settings/ads/anonymous

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Data Retention                   

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Address:  14 Beaumont Street, Freemans Bay, Auckland, 1010

Phone: (09) 300 7556 

Disclaimer

To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:

the Website being unavailable (in whole or in part) or performing slowly;

any error in, or omission from, any information made available through the Website;

any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the Website. To avoid doubt, you are responsible for ensuring the process by which you access and use the Website protects you from this; and

any site linked from the Website. Any link on the Website to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.