Propel Cycles Specializing in E-Bikes. 14 Beaumont St, Freemans Bay, Auckland (09)300-7556
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Warranties & Exchanges

SPECIALIZED   

Specialized frames come with a lifetime warranty, and all Specialized Turbo e-Bike batteries and motors come with a 2yr/15,000km warranty and an assisted purchasing program post warranty period. Faults due to our own manufacturing defects are covered during this period and handled by your local Specialized Retailer.

TERN

Tern provides a five year warranty of the frame, Handlepost and fork against defects in materials and workmanship to the original retail purchaser of a Tern bicycle from the date of purchase.
Extended 10-Year Warranty
Owners who sign up for Tern Care will be covered by an extended 10-year warranty for the Frame, Handlepost, and Fork, as long as they sign up within 30 days of purchase and are the original purchasers. In addition, the bike must have been assembled by an Authorized Tern Dealer at the time of purchase—regardless of whether the bike was purchased from a physical or online store.
The extended 10-year warranty does not cover paint finish, or bikes for commercial use.

FOCUS

Focus offers a 10-year frame warranty, you must register your model, complete with all the required details, online within 8 weeks of the date of purchase. Click Here You will then receive a confirmation email which you must retain.

BOSCH

Bosch provides a 2 year warranty against defective materials and manufacture on batteries, electronics and motor of their E-Bike systems

SHIMANO

Shimano warrants to the original retail purchaser that the STEPS product for which they received this warranty, is free from a defect in material and workmanship for a period of two years

 

Warranties & Exchanges

Please note the below PROPEL CYCLES LTD policy regarding warranty, return or exchange of goods.

The Consumer Guarantee Act and Fair Trading Act provide the basis for PROPEL CYCLES's returns policy. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective.

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by PROPEL CYCLES. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

1.0 Warranties

All goods supplied by PROPEL CYCLES are covered by the normal manufacturers' warranty. 

1.1 If an item has failed prematurely please follow our Warranties, Returns and Exchanges procedure (see 3.0), giving us details of the product and fault.

1.2 Please note that certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.

1.3 Goods are subject to the manufacturers' warranties. We will pass on the benefit of those warranties to you, without being directly liable to you under any warranty. 

1.4 Where goods are subject to warranty, you are responsible for returning them to us or the manufacturer (as provided by the warranty) and you may be responsible for additional costs including (but not limited to) freight. However, if the goods provided to you are faulty we will refund you up to NZ$50 in delivery charges on proof of incurred costs.

1.5 Any warranty may be voided by damage to or misuse of the product, or problems caused by inadequate packaging or storage.

1.6 For health and safety reasons we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.

1.7 Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

2.0 Returns and Exchanges

Please note we will not accept returns for any non-faulty item that has been used, and/or had tags removed. We strongly advise all customers to check goods thoroughly upon delivery before removing any attached tags.

Propel Cycles does not accept returns due to normal wear and tear on used items.

There is no return or exchange on sale items

2.1 Wrong Sized Clothing or Footwear

2.1.1 If your ordered clothing or footwear is the wrong size please send it back to us within ten days of receipt with a completed returns form and we'll happily exchange it for another one in the correct size (if available) or another product of the same value.

2.1.3 The cost of getting the goods back to us is yours but we will cover the cost of freighting any replacement back to you, within New Zealand. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

2.1.4 Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

2.1.5 Please note, products returned or exchanged must be in a resalable condition with packaging intact and all labels returned with the item(s).

2.1.6 In the event of an exchange, items are subject to product availability.

2.1.7 Exchanged items can only be dispatched after the returned goods have been received (within ten days) and undergone a quality control check.

2.1.8 If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. PROPEL CYCLES reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.

2.2 Damaged Goods

2.2.1 If the goods are not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.

2.2.2 Please note that:

(a) we will always quality check items before they leave PROPEL CYCLES

(b) it is your responsibility to check the goods on arrival before signing for them and to bring it to the attention of the courier company at time of delivery if they are damaged.

2.2.3 If your order arrives in damaged condition, please phone us within 3 days on +64 (0)9 300 7556 so we can follow up promptly with the courier company.

2.2.4 The cost of getting the goods back to us is yours but we will cover the cost of freighting any replacement back to you within New Zealand. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

2.2.5 Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

2.3 Faulty or Defective Goods

2.3.1 If your ordered item is found to be faulty or defective please see the warranties information contained in 1.0.

2.3.2 If the goods are faulty or not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.

2.3.3 Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

3.0 Process for Warranties, Returns and Exchanges

For all Warranties, Returns and Exchanges please follow the following steps:

3.1 Read the Warranties, Returns and Exchanges policy to check your warranty, returns or exchange is valid. If you have any questions please contact our Customer Service department on +64 (0)9 300 7556 or e-mail us at [email protected]

3.2 All returns must have a completed returns form. Please complete a Warranties, Returns and Exchanges Form which you can download here 

3.3 Using reasonable, protective packaging, return the item(s) with the returns, exchanges and warranties form to us by insured, traceable courier or return them in person to our Auckland retail shop at

Level One, 14 Beaumont Street

Freemans Bay, Auckland 1010

3.4 Please note: cash on delivery couriers will not be accepted.

3.5 Generally proof of purchase is required. Please send proof of purchase with your returned items. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).